Freight Forwarding Reimagined: Automate. Collaborate. Scale.

Symphony Freight Forwarding is Teravista's end-to-end digital platform for freight forwarders — unifying Booking, Documentation, Operations, Finance, and Overseas Settlement into a single, workflow-driven system. Built on the FireQube automation engine, it eliminates fragmented operations, enforces rate integrity across every shipment, and gives management real-time visibility into revenue, outstanding, and profitability — without manual report analysis.

• Multi-currency Booking & SI Management
• Intelligent Rate Integrity Engine
• Automated Documentation & BL Release
• Overseas Settlement & Rebate Processing

Product Overview

Connecting Every Team in
Freight Forwarding

The Challenge

What freight forwarders face today

• Fragmented operations across Booking, Documentation, and Accounting
• Manual data dependencies — risk of errors in cost and revenue calculations
• No central control for team workflows and inter-department coordination
• Rate changes missed, invoices misaligned with actual tariffs
• Delays in commercial settlements and limited audit visibility
• Manual quotes and sell margin discrepancies at booking stage

The Solution

How Symphony transforms freight operations

• Unified platform spanning Sales, Booking, Operations, Documentation, and Finance
• Intelligent Pendency Engine — auto-tracks every rate impact downstream
• Booking Review Triggers — rate or factor changes activate review mode automatically
• Team-linked workflow with round-robin allocation and audit trail on every action
• Multicurrency, GST-aware billing with seamless 3rd-party accounting sync
• Customer Portal for self-service quoting, booking, and e-BL downloads

Platform Modules

Every function your freight team needs,
built into one connected platform

RATE SETUP

• Upload Buy Rates basis Factors
• Auto Expire rate basis new revisions
• Setup Applicable Charges basis Factors

SALES

• View Sell Pendency
• Sell / Margin Update
• Send Quote
• Track Outstanding
• View Performance

BOOKING & SI

• Create Multi-currency Booking
• Buy / Sell Pendency's
• SI Pending Allocation to Team
• IY Update
• LCL Consol Upload with Rates

OPERATIONS

• Pickup / Gate-In
• Load / Stuffing
• Load List Generation
• Sailing & Tracking
• Delivery Milestones
• Add Operational Charges

DOCUMENTATION

• Draft HBL & MBL
• Proforma Invoice
• Final Invoice
• Credit / Debit Notes
• GST Portal Sync
• BL Release

FINANCE

• Tax Setup
• Miscellaneous Vouchers
• Receipts / Payments
• Rebate Pendency
• Rebate Vouchers
• Sync with 3rd Party Accounting System

OVERSEAS SETTLEMENT

• Invoice / Debit Note
• Pre-Alert Tasks
• Settlement Pendency's
• Receipts / Payments
• Rebate Processing

CUSTOMER PORTAL

• Rate Search
• Self Service Quote
• Place Booking
• Generate e-BL
• View Outstanding

Competitive Differentiators

Everything your freight team needs to operate
with
precision and speed

Intelligent Pendency Engine

Auto-creates and tracks every rate impact downstream — so when tariffs change, every affected booking, invoice, and voucher is flagged and reconciled automatically.

Booking Review Triggers

Rate or factor changes automatically activate a Shipment Review Mode — protecting your margins by ensuring every affected booking is reviewed before finalisation.

Team-Linked Workflow

Salesperson-linked auto team allocation with round-robin distribution ensures balanced workloads and zero missed handoffs across Booking, SI, Operations, and Documentation.

Deep Audit Trail

Maker-checker controls, event-based email notifications, and comprehensive audit logs for every change — giving management and compliance teams complete visibility and accountability.

Multicurrency & Tax-Aware Billing

Country-compliant vouchers with GST portal sync — supporting multi-currency bookings, freight charges, and tax calculations with accuracy at every stage of the shipment lifecycle.

Report Builder

SQL-based report engine with role-wise publishing, export, scheduled mail delivery, and pivot options — including the FireBee chatbot for real-time business metric queries.

e-BL Printing

Self-service Bill of Lading downloads directly from the Customer Portal — reducing documentation turnaround time and eliminating manual BL release bottlenecks.

Seamless LCL Support

Upload consol charges, link tariffs, and break down LCL rates with precision — ensuring accurate cost allocation and revenue capture for every Less than Container Load shipment.

Built for Your Team

Symphony serves every stakeholder in your freight forwarding operation

Sales & Pricing Team

Manage sell pendency, update margins, and send quotes — backed by auto-expiring rate cards and a real-time view of outstanding performance.

• Live sell pendency and margin visibility
• Auto-generated quotes from factor-based rates
• Salesperson performance dashboards

Operations & Booking Teams

From multi-currency booking creation to SI allocation, stuffing, sailing updates, and delivery milestones — all managed through automated, team-linked workflows.

• Multi-currency booking with auto team allocation
• Pickup, gate-in, load and stuffing management
• Sailing tracking and delivery milestone updates

Documentation Teams

Draft and finalise HBL and MBL, issue proforma and final invoices, raise credit and debit notes, and manage BL release — all with GST sync and audit controls built in.

• HBL & MBL drafting and BL release workflow
• Proforma, final invoices, and credit/debit notes
• Direct GST portal sync and e-invoice support

Finance & Management

Complete financial control — from voucher management and receipts to overseas settlement, rebate processing, and 3rd-party accounting integration — with FireBee insights for leadership decisions.

• Receipts, payments, and rebate processing
• Overseas settlement and pre-alert task management
• Real-time revenue and profitability via FireBee AI

Frequently Asked Questions

Got questions? we've
got answers!

1.Which freight modes does Symphony cover?

↑ ↓

Symphony covers Ocean Freight in full — FCL (Full Container Load), LCL (Less than Container Load), and Imports. The platform handles the complete lifecycle from rate setup and booking through to documentation, operations, finance, and overseas settlement.

2. How does the Rate Integrity Engine protect our margins?

↑ ↓

Symphony's Intelligent Pendency Engine automatically creates a downstream impact trail whenever a tariff or rate changes. Affected bookings enter a Shipment Review Mode — preventing invoicing against outdated rates — and auto-generates voucher pendencies to ensure every change is reconciled before settlement.

3.Can Symphony integrate with our existing accounting system?

↑ ↓

Yes. Symphony's Finance module supports synchronisation with 3rd-party accounting systems — including Tally and other popular FA platforms — without replacing your existing setup. It also includes native GST portal sync for compliant invoicing.

4. How does the Customer Portal work?

↑ ↓

The Customer Portal gives your clients self-service access to rate search, quote requests, booking placement, e-BL generation, and outstanding visibility — reducing manual coordination between your team and customers, and cutting documentation turnaround time significantly.

5. What are the deployment and infrastructure requirements?

↑ ↓

Symphony runs on a three-tier architecture — ReactJS frontend (Tier 1), .NET Core Web API (Tier 2), and MS SQL Server 2019 database (Tier 3) — on Windows Server 2019+. It supports on-premise or cloud deployment, with VPN-secured remote access for internet users. Server hardware requirements: quad-core 2+ GHz, 16 GB RAM, 500 GB storage.

6. What is FireBee and how does it help management?

↑ ↓

FireBee is an integrated AI chatbot within Symphony Freight Forwarding that provides real-time visibility into key business metrics — Revenue, Outstanding, Profitability, and Sales performance — by quarter, branch, or salesperson. It helps business owners get instant answers without manual report generation, enabling faster, more informed decisions.